Marketing is the global term we use to mean growing our business. Often, we’re content (and, let’s be honest, a little relieved) to let the marketing people worry about marketing. It’s their job, and, if they’re good at it, it happens without a lot of your sweat and focus.
In this economy, however, marketing is probably moving to front and center stage in your organization. And that affects everyone.
It affects you, when you don’t have the revenue to cover the expenses.
It affects your team, when hours are cut or positions eliminated.
It affects your clients, as they see a few less people on the team to serve them, and maybe even feel the stress you and your team are feeling.
That’s the problem – what’s the solution?
Experts from every corner agree: a bad economy is NOT the time to stop marketing. In fact, it’s vital that during this economy, marketing gets even more of your focus. You’ve got to really focus on what will do you the most good, in the short term as you keep your head above water, and in the longer term, as you strengthen your foundation to grow and thrive once the economy turns around.
How can you creatively grow your marketing program without spending a dime?
Focus on Customer Service. We’ve heard from many of our clients that customer service is one of their primary focus areas for this year. Making sure that every employee understands that he or she is a part of the marketing team by providing excellent customer service is an essential part of your marketing plan – and it doesn’t need to be a costly part, either. Spend time every week focusing on developing your team’s skills in this area, and you’ll see results.
Provide a service to caregiving families in your community. Many families are turning to their own family members to provide care, especially in areas with high unemployment. You can help, and establish yourself as the expert in caregiving at the same time (the one they’ll turn to when they need help). Offer classes in caregiving, a telephone advice line or articles for publication in your local paper. Provide a support group with guest speakers each month, and publicize it widely in the newspapers and on local radio (all free as public service announcements). It won’t cost much more than your time, and can give you big returns.
Look for new revenue sources. One idea a client of ours is using is to provide caregiver training for individuals in her community. This training could be offered to family caregivers or to individuals looking to become caregivers, as well as home care agencies or assisted living facilities. Use our online Personal Care Aide Certification course, add a two to six hour skills training class, and you’ll be able to provide a comprehensive program to prepare others to provide care – while you build relationships and your reputation. Bundle it carefully and you can even gain a new revenue source to help tide you over (ask us for details).
Be brave, be bold. Get out there and market your business for success!
Send me your creative marketing ideas and I’ll pass them on – sharon@aquiretraining.com.
No comments:
Post a Comment